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Career Compass No. 51: Building a World Class Culture

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I’m an administrative services director of a large urban city government overseeing a department that includes Finance HR and IT. Serving in this position for two years I have found the environment a bit tumultuous and chaotic. I’m concerned that our performance is adequate but we do not compare favorably with other local government agencies that I have previously led. We are not as service-oriented productive collaborative or adaptive as I would like. I have restructured the department to better promote more collaboration among the staff in the different function areas. We have also introduced new IT...

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